Privacy Policy

Heat Pumps Aberdeen ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use and store your personal information when you visit heatpumpsaberdeen.co.uk or contact us, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Heat Pumps Aberdeen is a lead generation and referral service based in Aberdeen, Scotland, connecting homeowners with trusted MCS certified heat pump and solar installers. For the purposes of data protection law, we are the data controller of your personal information.

If you have any questions about this policy or how we handle your data, please contact us at: hello@heatpumpsaberdeen.co.uk

2. What Data We Collect

We may collect the following personal information when you use our website or contact us:

• Contact information: name, email address, phone number and property address
• Enquiry details: information you provide when requesting a survey or quote
• Usage data: information about how you use our website, including pages visited, time spent on site and referring URLs (collected via cookies)
• Technical data: IP address, browser type and device information

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiry and arrange a free survey or quote
• To provide heat pump and solar installation services
• To support you through the grant application process
• To send you relevant information about our services where you have consented
• To improve our website and understand how visitors use it
• To comply with our legal obligations

Our legal basis for processing your data is:

• Contract: where processing is necessary to provide the services you have requested
• Legitimate interests: to respond to enquiries and improve our services
• Consent: where you have given us permission to contact you for marketing purposes
• Legal obligation: where we are required to process data to comply with the law

4. Cookies

Our website uses cookies — small text files stored on your device — to improve your experience and help us understand how our site is used.

Types of Cookies We Use

• Essential cookies: necessary for the website to function correctly. These cannot be disabled.
• Analytics cookies: help us understand how visitors interact with our site (e.g. Google Analytics). These are only set with your consent.
• Marketing cookies: used to track enquiries and measure the effectiveness of our advertising. These are only set with your consent.

When you first visit our website, you will be asked to accept or decline non-essential cookies. You can change your cookie preferences at any time by clearing your browser cookies and revisiting our site.

For more information about cookies and how to manage them, visit allaboutcookies.org.

5. How Long We Keep Your Data

• Enquiry data: up to 2 years from the date of your last contact with us
• Customer data: up to 7 years for tax and accounting purposes
• Website usage data: as defined by our analytics provider (typically 26 months)

6. Who We Share Your Data With

We do not sell your personal data. We may share your data with trusted third parties where necessary, including:

• MCS certified partner installers — we pass your enquiry details to a trusted local installer to arrange your survey and quote, with your consent
• Website and IT service providers — to operate and maintain our website and systems
• Analytics providers — such as Google Analytics, to help us understand website usage
• Legal and regulatory bodies — where we are required to do so by law

All third parties are required to handle your data securely and in accordance with applicable data protection law.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: you can request a copy of the personal data we hold about you
• Right to rectification: you can ask us to correct inaccurate or incomplete data
• Right to erasure: you can ask us to delete your data in certain circumstances
• Right to restrict processing: you can ask us to limit how we use your data
• Right to data portability: you can request your data in a portable format
• Right to object: you can object to us processing your data for direct marketing
• Right to withdraw consent: where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at hello@heatpumpsaberdeen.co.uk. We will respond within 30 days.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

9. Links to Other Websites

Our website may contain links to third-party websites such as Home Energy Scotland. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this policy periodically.

11. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK's data protection regulator:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113